Shipping is available within Australia for a small fee of $9.95 unless you are in a Remote location. All orders now include tracking all the way to your door, with our delivery partners Australia Post, Couriers Please and Fastway.
Remote location: Orders to remote locations will be charged the actual cost charged by our shipping partners. Exceptions may apply for very heavy, bulky items and commercial quantities.
||Post Code Range
|WA Country South:
||6215 - 6700
||WA Country North:
||6701 - 6797
||0800 - 0999
||Christmas & Cocas Is:
||6798 - 6799
||2898 - 2899
Do you want it faster?
We also offer express shipping. We partner with the best shipping providers to get your product to you as fast as possible. When you checkout, express shipping options will be offered to you that are appropriate for your location.
Accidents do sometimes happen, so if you would like to insure your goods whilst they are being shipped you can add shipping insurance. Shipping insurance is calculated for your order and you can select this option during checkout. If your item is damaged or has gone missing during the shipping process you are covered. Shipping insurance can only be purchased at the time of ordering and not after the order has been placed.
When your item is posted you will receive a tracking number, so you can track your item all the way to your door.
As a preventative measure we will also track your items to ensure they are received in a timely manner. If we notice the delivery is taking longer than usual we will contact you and the shipping provider to ensure delivery is completed as soon as possible.
Estimated Delivery Times
We make every effort to pick, pack and deliver your item as fast as possible. Below are estimated delivery times from some of our national delivery partners. In most cases items are in stock and ready to ship, however please note, some items are held in multiple warehouses and may need a little more time for fulfilment. If there is any non standard delay in delivery we will let you know and give you the option to wait or cancel your order.
Orders are usually picked, packed and dispatched within 1-2 business days.
Estimated Shipping Times
- 1 - 5 days to Metro (VIC, NSW, SA, QLD).
- 2 - 7 days to Rural (VIC, NSW, SA).
- 4 - 8 days to Metro (WA ,TAS).
- 5 - 12 days to Rural (WA, QLD, TAS, NT).
Estimated Shipping Times
- Inside Express Network: 1 Business Day
- Outside Express Network: As fast as possible
For more information about the Australia Post Express network please click here.
Estimated Shipping Times
Couriers please is a premium service that is offered to select parts of Australia. If this service is available to you the option will appear in the checkout.
What happens if I am not home during delivery?
Depending on the delivery provider, they will attempt delivery again or a calling card will be left and the package will be available for pick up from your local post office or courier depot.
If you do not receive your order in a timely manner, please check the parcel tracking from within your account page on ThePharmacy website. In some cases if the delivery driver has attempted delivery and a notification card has been misplaced or not left, this can be a cause for abnormal delays. If this has happened please pick up your item as soon as possible and let us know that this has happened. We will lodge a complaint with the delivery provider and ensure that the driver is brought into line with proper delivery procedures.
If the package is unable to be delivered or you are unable to pick up your item, your parcel will be sent back to ThePharmacy. In this case we will endeavour to contact you, so we can resend your items. Please note a new shipping charge will have to be paid by the customer for us to send your item again.
Can I use a pseudonym or fake name on my order?
Please always ensure that when ordering to use your real name as stated on your drivers license or other legal documentation. This ensures that all items that need identification can be delivered and picked up without delay. In the case of pick up from your local post office or delivery depot, identification will be required to verify you are the owner of the package. If for some reason you use a pseudonym (fake name) your item may not be delivered and the item maybe returned to us. If this happens we will unfortunately be forced to charge and redelivery fee. If a pseudonym (fake name) is used, we also will not be held liable if you attempt to place a chargeback with your payment provider. So to avoid delay, please always use your real name.
We take your privacy very seriously and what you have purchased will not be revealed to any person unless required by law. This means that you can safely send your items to work and if you need to pick up your item from your local post office, we will not tell them what is inside your package. So what you order, whether naughty or nice is private. If you use a pseudonym (fake name) and you cannot use your legal identification to make a pick up at your local post office, we are required by Australia Post to tell them what is in the parcel to enable pick up. We will always be discreet, but to avoid any problems, always use your legal name.